Effective Date: 15th January 2025
Ekco cleaning services is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect personal information from you when you:
•Book our services
•Contact us via phone, email, or through our website
•Subscribe to our newsletter or promotional materials
The types of personal information we collect may include:
•Name
•Contact details (phone number, email address)
•Address
•Payment information
•Any other information you voluntarily provide
2. How We Use Your Information
We use the information we collect for the following purposes:
•To provide and manage our cleaning services
•To process payments
•To communicate with you, including sending booking confirmations, service updates, and customer support
•To send promotional offers, updates, and newsletters (if you have opted-in)
•To comply with legal obligations
3. Disclosure of Your Information
We do not sell or rent your personal information. However, we may disclose your information to:
•Our employees and contractors who need the information to provide services
•Third-party service providers, such as payment processors, who assist us in delivering our services
•Legal authorities if required by law or to protect our legal rights
4. Security of Your Information
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed as completely secure.
5. Accessing and Correcting Your Information
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request, please contact us using the details below.
6. Marketing Communications
If you have opted-in to receive marketing communications, you can opt-out at any time by following the unsubscribe instructions in our emails or by contacting us directly.
7. Cookies and Website Usage
Our website may use cookies to enhance user experience. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.
9. Contact Us
For any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
•Ekco Cleaning Services
•82 Boundary Street, Brisbane City, QLD 4000
•1300 001 640